All our packages are shipped in discreet wrapping to ensure discretion and marked only with our return address for your privacy. The shipping label will read, VERODO ENTERPRISES LTD.
Within Canada shipping costs will be $12.00 for items up to $49.00, for $50 and over shipping is free via Canada Post expedited shipping. For other shipping options, please include a comment at check out and we can get back to you.
- shipments bound for outside of Canada
When applicable, customs duty and local taxes are at the customer's expense. We will contact the customer with shipping rates for outside of Canada.
Please note that orders are processed Monday through Friday 9 am to 4 pm. Any orders received after 2 pm Pacific Standard Time will be treated as received the next business day and shipping your product will be related to this.
Due to the intimate nature of items we sell, we are unable to accept returns or exchanges on products purchased, unless defective. If an item is defective within 30 days from purchase, we will replace it with the same item. For defective products, please contact us right away by email or phone. We will then issue you a Return Merchandise Authorization Number (RMA), which is to accompany all original parts and packaging, batteries, cords & instructions, in the return shipment. We will ship a replacement upon receipt of receiving the defective item back into our warehouse.
We strictly enforce this for our customers' health and safety. We check each toy with batteries before it is shipped to ensure that it works.
If product includes a manufacturer's warranty, please take the time to fill this out and send it in, as soon as you receive your product(s).